Shipping & Returns

OUR STANDARD SHIPPING TIME IS 10 DAYS UPON RECEIPT OF THE ORDER. UNLESS OTHERWISE INSTRUCTED, WE WILL SHIP THE ORDER IN FULL. WE WILL NOTIFY YOU IMMEDIATELY IF YOUR ORDERS HAS ANY ITEMS “OUT OF STOCK.” IF YOU WISH TO HAVE US SHIP THE AVAILABLE MERCHANDISE IMMEDIATELY PLEASE TELL US THAT IT’S OKAY TO BACKORDER ANY OUT OF STOCK ITEMS. PLEASE ALLOW AN ADDITIONAL TWO WEEKS FOR ALL BACK ORDERED MERCHANDISE TO SHIP.

SHIPPING/HANDLING FEES

SHIPPING AND HANDLING FEES ARE CHARGED TO ALL ORDERS. PLEASE CONTACT OUR OFFICE FOR SHIPPING AND HANDLING FEE'S.

RUSH SERVICE

WE DO OFFER A RUSH SERVICE FOR ORDERS WHICH MUST SHIP WITHIN 3 DAYS. PROVIDED THAT THE MERCHANDISE IS AVAILABLE, THE RUSH CHARGE IS 25%. THIS CHARGE EXPEDITES THE PAPER WORK, AND IS A COMPLETELY SEPARATE CHARGE FROM FREIGHT. SAME DAY SHIPPING IS AVAILABLE IF YOU NOTIFY US BY PHONE BEFORE 11 AM.

COMMERCIAL OR RESIDENTIAL?

PLEASE LET US KNOW IF THE LOCATION TO WHICH YOUR MERCHANDISE IS BEING SHIPPED TO IS A COMMERCIAL OR RESIDENTIAL ADDRESS. BUSINESSES OPERATING OUT OF A HOME ARE CONSIDERED A RESIDENTIAL ADDRESS.

TO OPEN AN ACCOUNT, JUST FAX OR E-MAIL US A COPY OF YOUR CREDIT REFERENCES. YOU CAN DO THIS AT THE TIME YOU ORDER, OR BEFORE. PLEASE KEEP IN MIND THAT IT USUALLY TAKES ABOUT 2-3 WEEKS FOR CREDIT INQUIRES. THE MINIMUM ORDER TO ESTABLISH AN ACCOUNT IS $300.

MINIMUM ORDER

WE DO HAVE A MINIMUM OF $100 PER ORDER. IF YOU WOULD LIKE TO BILL AN ORDER TO YOUR ACCOUNT THERE IS A $300 MINIMUM PER ORDER.

SALES TAX

ALL MERCHANDISE, WHICH WE SHIP TO INSIDE CALIFORNIA, IS SUBJECT TO APPLICABLE TAX. IF YOU ARE A TAX EXEMPT BUSINESS, OR YOU WILL BE RESELLING THIS MERCHANDISE, WE MUST HAVE A RESALE CARD ON FILE FOR YOUR COMPANY. IF WE DO NOT HAVE ONE ON FILE WE WILL FAX YOU A RESALE CARD. PLEASE FILL OUT THE RESALE CARD COMPLETELY, SIGN IT, AND FAX IT BACK TO US. IN ORDER FOR US NOT TO CHARGE YOU SALES TAX WE MUST HAVE YOUR RESALE CARD ON FILE BEFORE WE SHIP YOUR MERCHANDISE.

THE FIRST STEP IS TO PROVIDE YOU WITH A COST QUOTATION. YOU CAN CALL US TOLL FREE AT (800) 323-9921 AND ASK FOR THE CUSTOM DEPARTMENT.

PAYMENT INFORMATION

ALL ORDERS UNDER $300 MUST BE PAID WITH A CREDIT CARD, PREPAID, OR SHIPPED C.O.D. WE ACCEPT VISA, MASTERCARD, AND AMERICAN EXPRESS FOR YOUR CONVENIENCE. FOR C.O.D. DELIVERIES, WE WILL CALL YOU WITH THE FULL AMOUNT OF THE ORDER BEFORE IT SHIPS OUT. PLEASE HAVE YOUR CHECK READY FOR THE DRIVER UPON DELIVERY.

• 1st TIME ORDERS:

PAYMENT BY C.O.D., CREDIT CARD, AND PREPAYMENT WILL BE ACCEPTED.

• CUSTOMER’S WITH AN OPEN ACCOUNT:

TERMS ARE USUALLY NET 30. PAYMENT OF YOUR INVOICE BY CREDIT CARD IS ACCEPTABLE.

• CUSTOM ITEMS:

WE REQUIRE A 50% DEPOSIT TO BEGIN PRODUCTION FOR ALL CUSTOM ITEMS. UPON COMPLETION OF YOUR ORDER THE BALANCE, PLUS SHIPPING ARE DUE IN ACCORDANCE WITH YOUR AGREED UPON TERMS.

ALL INTERNATIONAL ORDERS MUST BE PAID IN FULL VIA WIRE TRANSFER TO OUR ACCOUNT BEFORE MERCHANDISE CAN BE SHIPPED. PLEASE CALL US AT (800) 323-9921 FOR WIRE TRANSFER INFORMATION. PAYMENT BY CREDIT CARD IS ACCEPTABLE FOR INTERNATIONAL ORDERS.

WE WILL ACCEPT RETURNS ON MERCHANDISE WITHIN TEN DAYS OF SHIPPING. THE MERCHANDISE MUST BE UNUSED AND IN ITS ORIGINAL PACKAGING. WE DO ASSESS A 20% RESTOCKING CHARGE ON RETURNED MERCHANDISE.

WE WILL REPLACE DAMAGED AND INCORRECT MERCHANDISE ITEMS AT NO CHARGE TO YOU. WE ASK THAT YOU PLEASE CONTACT US WITHIN 10 DAYS OF RECEIPT OF THE ORDER.